SUPPORT 10am – 10pm GMT (UK Timezone) 9 out of 10 questions are answered on the FAQ page of this website. If you cannot find an answer on the FAQ page, please complete and submit the form below. Thank you. REPORT A PROBLEM Support Name * Enter your FIRST and LAST name used when purchasing Email * Enter your Email address used when purchasing Device * MAG 250 MAG 254 MAG 256 Android TV Box Android Phone Android Tablet Apple iPhone Apple iPad KODI on Windows KODI on Mac OS KODI on Linux KODI on Android Choose the device you use with your package MAC (MAG box customers only) * Enter the MAC address number that is printed on your MAG box What service are you using? * CLASSIC RANGE for MAG (blue menus) KODI RANGE for KODI MATRIX RANGE NEW RANGE for MAG (black TV guide) MOBILE RANGE ESSENTIAL RANGE for MAG Please choose what service or portal you are connecting to Package tier purchased * UK & USA SCANDINAVIAN ULTIMATE Packages do NOT work in the UK or ROI Days purchased * 1 7 14 30 90 180 360 Please choose correctly, otherwise it will delay your activation. How are you connected? * Ethernet cable Wi-Fi We highly recommend using an ethernet cable with MAG boxes & Android boxes opposed to a Wi-Fi connection Line quality results * 1.Go to: http://www.pingtest.net/ 2.Paste your results DIRECT LINK here Speed test results * 1.Go to: http://www.speedtest.net/ 2. Paste your results COPIED LINK here I followed all the SETUP steps * Yes No Are you sure? Everything is covered in the setup guides. My problem is with: * Live TV Catchup VOD No Service Buffering Audio Disconnects No connection Other (Please state in description box below) Name of the show or movie * Enter the name of the show or movie you are having problems with Date and time of programme * Enter the date and time of the show or movie you are having problems with Channel name * Enter the name of the channel you are having problems with Channel number * Enter the number of the channel you are having problems with Description of problem * Please provide a detailed description to help you more effectively Support hours * I acknowledge replies can take up to 24 hours. I understand office hours are 10am - 10pm GMT (UK Timezone) Tick the box if you have read, understood and agree to the terms and conditions Email reply * I will check my INBOX, SPAM & JUNK Email folder for a reply We aim to reply within 1 hour between the hours of 10am - 10pm GMT (UK Timezone). All orders, support requests & other correspondence received outside these hours will be processed the following day. Please be aware of the Timezone differences.