SUPPORT

10am – 10pm GMT (UK Timezone)

9 out of 10 questions are answered on the FAQ page of this website.

If you cannot find an answer on the FAQ page, please complete and submit the form below. Thank you.

REPORT A PROBLEM

Support
Enter your FIRST and LAST name used when purchasing
Enter your Email address used when purchasing
Choose the device you use with your package
Enter the MAC address number that is printed on your MAG box
Please choose what service or portal you are connecting to
Packages do NOT work in the UK or ROI
Please choose correctly, otherwise it will delay your activation.
We highly recommend using an ethernet cable with MAG boxes & Android boxes opposed to a Wi-Fi connection
1.Go to: http://www.pingtest.net/ 2.Paste your results DIRECT LINK here
1.Go to: http://www.speedtest.net/ 2. Paste your results COPIED LINK here
Are you sure? Everything is covered in the setup guides.
Enter the name of the show or movie you are having problems with
Enter the date and time of the show or movie you are having problems with
Enter the name of the channel you are having problems with
Enter the number of the channel you are having problems with
Please provide a detailed description to help you more effectively
Tick the box if you have read, understood and agree to the terms and conditions
We aim to reply within 1 hour between the hours of 10am - 10pm GMT (UK Timezone). All orders, support requests & other correspondence received outside these hours will be processed the following day. Please be aware of the Timezone differences.
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